Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping with NALVIRE. Below you'll find everything you need to know about how we ship your order.

Where we ship

We currently deliver to Ireland and the Netherlands.

Free shipping

Shipping is always free on every order, with no minimum spend.

Processing time

Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or holiday are processed the next business day.

Delivery time

Estimated delivery is 7–14 business days from the date you place your order (including processing time).

These are estimates, not guarantees. Delays can occasionally happen due to high demand, weather, customs checks or carrier issues, and we'll keep you informed if that happens.

Order confirmation and tracking

Once your order has shipped, we'll send you an email with your tracking number and a tracking link. Tracking information can take 24–72 hours to show updates after dispatch, so please check back before contacting us.

Customs, taxes and duties

Our prices include applicable VAT. We do not charge any additional handling or shipping fees. If you are ever asked to pay a customs or import charge on delivery, please contact us before paying and we'll help you sort it out.

Shipping address

Please double-check your address at checkout. We can update an address only if your order hasn't been dispatched yet, so contact us as soon as possible. We are not responsible for orders delivered to an incorrect address provided by the customer.

Delayed orders

If your order hasn't arrived within 30 days of your purchase, you are entitled to cancel it and receive a full refund. Contact us and we'll take care of it.

Lost packages

If your tracking shows your order as delivered but you haven't received it, first check with neighbours and your local delivery point. If it still hasn't turned up after 3 business days, contact us and we'll open an investigation with the carrier. If the package is confirmed lost, we'll send a replacement or issue a full refund.

Damaged or incorrect items

If your order arrives damaged, defective or not as ordered, contact us within 14 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or a full refund, at no cost to you.

Multiple items

If you order several items, they may arrive in separate packages and on different days. You'll receive tracking for each shipment.

Contact us

Questions about your order? Email us at support.nalvire@gmail.com and we'll reply within 24–48 hours, Monday to Friday.